Refund policy

Returns & Refund Policy

Last updated: [Insert Date]

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unworn or unused

  • With tags (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

To request a return, please contact us at:

butterflycardsandgifts@gmail.com

If your return is approved, we will provide instructions on how and where to send your item.

Returns must be sent to:

Kambah ACT 2902
Australia

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for returns that are lost in transit.

Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will assess the issue and work with you to resolve it as quickly as possible.

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, damaged, or not as described, you are entitled to a remedy in accordance with Australian Consumer Law.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Custom or personalised items

  • Special order products

  • Sale items

  • Gift cards

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please return the original item (subject to approval) and place a new order once your return has been processed.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible:

  • The item must be unused

  • In original condition and packaging

  • Accompanied by proof of purchase

Return shipping costs remain the responsibility of the customer unless required otherwise by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow up to 10 business days for the refund to appear in your account

If more than 15 business days have passed since approval, please contact us at:

butterflycardsandgifts@gmail.com